Privacy Policy
HighLevel VA · Effective Date: January 1, 2025 · Last Updated: October 2026
This Privacy Policy describes how HighLevel VA ("we," "us," or "our") collects, uses, and shares information about you when you visit highlevel-va.com or engage with us regarding our CRM management, marketing, virtual assistant, and AI-powered business services.
Information We Collect
We collect information you provide directly to us, information collected automatically when you use our website, and information from third-party sources.
Information You Provide
- Contact information — your name, email address, phone number, and company name when you submit a form, book a discovery call, or contact us directly.
- Business information — details about your organization, current CRM setup, marketing needs, and goals you share when seeking our services.
- Communications — records of correspondence if you contact us by email, phone, or through a form on this website.
Information Collected Automatically
- Log data — your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit.
- Device information — hardware model, operating system version, and unique device identifiers.
- Cookies and similar technologies — we may use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. See Section 6 for more detail.
Information from Third Parties
We may receive information about you from third-party sources such as marketing platforms, analytics providers, and publicly available sources, and we may combine that information with information we collect about you.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule discovery calls;
- Provide CRM management, marketing, virtual assistant, and AI-powered business services;
- Send you information about services, industry insights, and resources you may find relevant — you may opt out at any time;
- Improve and personalize your experience on this website;
- Analyze usage trends and measure the effectiveness of our outreach;
- Comply with legal obligations and enforce our rights;
- Protect the security and integrity of our services and systems.
We do not sell your personal information to third parties for their own marketing purposes.
How We Share Your Information
Service Providers
We work with trusted third-party vendors — including GoHighLevel (CRM platform), scheduling tools, and analytics providers — that help us operate our business and deliver our services. These vendors are bound by confidentiality obligations and are not permitted to use your information for any other purpose.
Legal Requirements
We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or where necessary to protect the rights, property, or safety of our clients, ourselves, or others.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or a portion of our business assets, your information may be transferred as part of that transaction. We will notify you of any such change via a prominent notice on our website.
With Your Consent
We may share your information with third parties in ways not described above when we have your consent to do so.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
When information is no longer needed, we take reasonable steps to delete or de-identify it in accordance with our data retention policies and applicable law.
Your Rights & Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
- Access — request a copy of the personal information we hold about you;
- Correction — request that we correct inaccurate or incomplete information;
- Deletion — request that we delete your personal information, subject to certain exceptions;
- Opt-out of marketing — unsubscribe from emails at any time by clicking "unsubscribe" or contacting us directly;
- Data portability — in certain circumstances, request your information in a structured, machine-readable format;
- Object or restrict processing — where processing is based on legitimate interests, you may have the right to object.
To exercise any of these rights, please contact us using the information in Section 11. We will respond within the timeframe required by applicable law.
California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete it, the right to opt-out of its sale or sharing, and the right to non-discrimination for exercising your privacy rights. To submit a request, contact us at [email protected].
Cookies & Tracking Technologies
This website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where visitors come from.
Types of cookies we may use
- Essential cookies — necessary for the website to function properly;
- Analytics cookies — help us understand how visitors interact with the website (e.g., Google Analytics);
- Marketing cookies — used to track visitors and measure campaign effectiveness;
- Functional cookies — remember your preferences and settings.
You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of this website. For more information, visit www.allaboutcookies.org.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and secure third-party platforms.
However, no security system is impenetrable. We cannot guarantee the absolute security of your information. In the event of a data breach that is likely to result in risk to your rights, we will notify you and the relevant authorities as required by applicable law.
Third-Party Links & Services
This website may contain links to third-party websites or integrate third-party services such as GoHighLevel scheduling tools, form providers, and analytics platforms. This Privacy Policy does not apply to those third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
This website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.
Your continued use of this website after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to us directly:
HighLevel VA
Email: [email protected]
Phone: (925) 489-1899
Website: highlevel-va.com
We aim to respond to all privacy-related inquiries within 30 business days.